Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay.
Q: Can I change or cancel my order after it's placed?
A: You can request changes or cancellations within 2 hours of placing your order. After this point, your order may already be in processing and we may not be able to amend it.
Q: Where do you ship to?
A: We ship from our EU location in the Netherlands to customers across the United Kingdom.
Q: How long does it take to process my order?
A: Order processing typically takes 1-3 business days (Monday to Friday).
Q: What is the delivery timeframe?
A: Once dispatched, delivery takes 5-9 business days (Monday to Friday), allowing for cross-border transit. In total, you can expect your order within approximately 6-12 business days from the moment you place it.
Q: What are your shipping costs?
A: We offer free shipping on all orders, with no minimum spend.
Q: Will I receive tracking information for my order?
A: Yes, tracking information will be emailed to you once your order ships.
Q: What is your return policy?
A: You have 30 working days (Monday to Friday) from the day you receive your order to request a return. Items must be unworn, undamaged, with tags attached, and returned in their original packaging.
Q: Who pays for return shipping?
A: If you've changed your mind, return postage is at your own cost. If your item arrived faulty, damaged, or incorrect, we cover return shipping in full.
Q: How long does it take to receive a refund?
A: Refunds are processed within 7 working days (Monday to Friday) of receiving your return, and no later than 14 days after receipt.
Q: Do you offer exchanges?
A: Yes, we accept exchanges for a different size or colour of the same item, subject to availability.
Q: What are your customer service hours?
A: Our customer service team is available Monday - Friday: 9:00 AM - 5:00 PM GMT, and Saturday and Sunday: 10:00 AM - 4:00 PM GMT.
Q: What is your email address?
A: You can reach us at support@aveline.com.
Company Details
- Company Name: Aveline & Co.
- Registration Number: 42117711
- VAT Number: [to be added]
- Business Address: Debussystraat 176, 2625BH, Delft, Netherlands
- E-mail: support@aveline.com
- Phone: [to be added]
Customer Service
- Monday - Friday: 9:00 AM - 5:00 PM GMT
- Saturday and Sunday: 10:00 AM - 4:00 PM GMT
- Average response time: within 24 hours