Shipping policy

Shipping Policy - Aveline & Co.

This page explains everything you need to know about how and when your order is shipped, what it costs, and what happens in the rare case something goes wrong. We believe in being fully transparent, so we've set out every step below. If anything is still unclear, our team is always happy to help at support@aveline.com.

At a glance
Shipping cost: free on every order, no minimum spend
Where we ship from: the Netherlands (EU)
Where we ship to: the United Kingdom
Processing time: 1 to 3 business days (Monday to Friday)
Delivery time after dispatch: 5 to 9 business days (Monday to Friday)
Total estimated time: approximately 6 to 12 business days (Monday to Friday) from order to doorstep
Tracking: provided by email on every order

Shipping costs
All orders ship completely free of charge. There are no hidden handling fees, no surcharges, and no minimum order value. The price you see at checkout is the final price you pay.

Where we ship from and to
Aveline & Co. is based in the Netherlands, and all orders are dispatched from our EU fulfilment location to customers across the United Kingdom. If you're located outside the UK and would like to order, please contact us at support@aveline.com and we'll let you know whether we're able to help.

What "business days" means
Business days are Monday to Friday, excluding weekends and UK and Dutch public holidays. Orders placed on a weekend or public holiday are treated as received on the next business day. All times on this page are in GMT.

Order processing
Once you place an order, you'll receive an order confirmation email straight away. Our team then prepares your order for dispatch within 1 to 3 business days (Monday to Friday). During busier periods, such as sales, new launches, or holiday seasons, processing can take slightly longer, and we appreciate your patience if that happens.

When your order leaves our facility, you'll receive a second email confirming dispatch, together with your tracking details.

Order cut-off time
Orders placed before 2:00 PM GMT on a business day begin processing that same day. Orders placed after 2:00 PM GMT, or on a weekend or public holiday, begin processing the next business day.

Delivery time
Once dispatched from the Netherlands, delivery to the UK takes 5 to 9 business days (Monday to Friday), allowing for cross-border transit and customs clearance. Taking processing and delivery together, you can expect your order within approximately 6 to 12 business days (Monday to Friday) from the moment you place it.

Please note these timeframes are estimates based on normal conditions. While we meet them in the vast majority of cases, they aren't guaranteed, as the final stage of delivery is handled by the carrier and, occasionally, UK customs processing.

Customs and import charges
As your order ships from the Netherlands to the United Kingdom, all applicable UK duties and taxes are handled at checkout, so the price you pay is the price you owe, with no surprise charges on delivery.

Orders with multiple items
If your order contains several items, they'll usually arrive together in one shipment. Occasionally items may be sent separately, in which case you'll receive separate tracking information and will never be charged extra for this.

Track and trace
Once your order has shipped, you'll receive an email with a track and trace code so you can follow your shipment every step of the way. Tracking information can sometimes take up to 24 to 48 hours to update after dispatch, so please allow a little time for the first scan to appear.

If you haven't received a tracking email within a few business days of ordering, please check your spam or promotions folder first, then contact us at support@aveline.com if you still can't find it.

Delivery attempts
Carriers will normally attempt delivery to the address provided at checkout. If you're not home, the carrier may leave your parcel in a safe place, deliver to a neighbour, or leave a card with instructions for collection or redelivery, depending on their local procedures. Please follow the carrier's instructions to arrange a convenient time.

Incorrect or incomplete addresses
Please double check that your delivery address is correct and complete before completing checkout. We can't be held responsible for orders that are delayed, returned, or lost because of an incorrect or incomplete address provided at the time of ordering. If a parcel is returned to us for this reason, we'll contact you to arrange redelivery as quickly as possible.

If you notice a mistake in your address right after ordering, email us immediately at support@aveline.com. If your order hasn't yet been dispatched, we'll do our best to correct it.

Delays
Occasionally, unexpected delays can occur, for example due to busy periods at the carrier, extreme weather, customs processing, or other circumstances beyond our control. If your order is affected, we'll do everything we can to keep you informed and get it to you as soon as possible. You're always welcome to reach out for an update.

Lost, missing, or undelivered parcels
If your tracking shows no movement for an extended period, or your parcel is marked as delivered but hasn't arrived, please contact us at support@aveline.com within 14 days of the last tracking update. We'll open an investigation with the carrier on your behalf and make sure you either receive your order or are offered a suitable solution. We're committed to making this right for you.

Questions
If anything about your shipment is unclear, or you'd simply like an update, our customer service team is here to help and aims to respond to every message within 24 hours.

Company Details
Company Name: Aveline & Co.
Registration Number: 42117711
VAT Number: [to be added]
Business Address: Debussystraat 176, 2625BH, Delft, Netherlands

E-mail: support@aveline.com
Phone: [to be added]

Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT

Average response time: within 24 hours