At Aveline & Co., we are committed to getting your order to you as quickly and smoothly as possible. Below you can find all the important information about our shipping and delivery process.
Shipping Costs
Free shipping on all orders.
There are no additional shipping charges at checkout for standard delivery.
Where We Ship
We currently ship to the United States.
Please make sure your shipping address is complete and accurate when placing your order. Aveline & Co. is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays.
Orders placed after our daily order cutoff will be processed on the next business day.
Delivery Time
Once your order has been processed and shipped, delivery typically takes 5–7 business days.
Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided to follow your package through the applicable shipping carrier.
Our shipping carriers may include USPS, UPS, or FedEx, depending on the order and delivery location.
Please allow some time for tracking information to become active after your order has been shipped.
Shipping Delays
While we do our best to ensure your order arrives within the estimated delivery timeframe, unexpected delays can occasionally occur.
These may include carrier delays, severe weather, holidays, high shipping volumes, customs-related issues, or other circumstances outside our control.
If your package is delayed, we appreciate your patience while the carrier works to complete the delivery.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.
If you are still unable to locate your package, please contact us at info@avelineandco.com and we will do our best to assist you.
Contact Us
If you have any questions about shipping or your order, please contact us:
Aveline & Co.
Email: info@avelineandco.com
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM
Average response time: within 24 hours