At Aveline & Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase through our website.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information:
Your name, email address, billing address, shipping address, phone number, and other information you provide when placing an order or contacting us.

Payment Information:
Payment details provided during checkout, such as credit or debit card information or other available payment methods. Payments are securely processed by our third-party payment providers. Aveline & Co. does not store your full payment card information.

Order Information:
Details about the products you purchase, your order history, and information necessary to fulfill and manage your orders.

Device and Usage Information:
We may automatically collect information such as your IP address, browser type, device type, operating system, pages visited, and how you interact with our website. This information helps us maintain and improve our website.

How We Use Your Information

We may use the information we collect to:

  • Process, fulfill, and deliver your orders

  • Process payments and prevent fraudulent transactions

  • Send order confirmations, shipping updates, and other transactional communications

  • Respond to customer service inquiries and requests

  • Improve and personalize your shopping experience

  • Analyze website usage and improve our products and services

  • Send promotional emails about products, offers, or updates if you have opted in to receive them

  • Comply with applicable legal and regulatory requirements

Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

  • Remember items in your shopping cart

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant advertising and marketing

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We may share your information with trusted third-party service providers when necessary to operate our business and provide our services.

These may include:

Shopify: Our e-commerce platform, which provides the technology used to operate our online store and process orders.

Payment Providers: Payment processors securely process your payment information and may include payment methods such as Apple Pay, Google Pay, credit cards, and other available options.

Shipping and Fulfillment Providers: Information such as your name and shipping address may be shared when necessary to deliver your order.

Service Providers: We may use third-party providers for services such as website analytics, marketing, fraud prevention, customer support, and website functionality.

We only share information when reasonably necessary to provide these services, operate our business, comply with legal obligations, or protect our rights.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Payment information is processed through secure payment providers using industry-standard security measures. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, where legally permitted

  • Opt out of certain marketing communications

  • Withdraw consent where processing is based on consent

To exercise any applicable privacy rights, please contact us using the information below.

Marketing Communications

If you have subscribed to receive marketing communications from us, we may send you information about new products, promotions, and special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our promotional emails.

Please note that you may still receive essential transactional communications relating to your orders, such as order confirmations and shipping updates.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal obligations.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of these third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updates will be posted on this page, and the updated policy will become effective when published.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Aveline & Co.
Email: info@avelineandco.com

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM

Average response time: within 24 hours