At Aveline & Co., we want you to be happy with your purchase. If you're not completely satisfied with your order, you may return eligible items within the timeframe outlined below.
Returns
You have 30 business days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
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Be unworn and unused
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Be in its original condition
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Have all original tags attached, where applicable
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Be returned in its original packaging where reasonably possible
Items that show signs of wear, use, damage, washing, or alteration may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at info@avelineandco.com and include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Our customer service team will review your request and provide you with the return instructions.
Please do not send your return before contacting us. Returns that have not been approved or registered with our customer service team may not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
If you are returning an item because it is defective, damaged, or incorrect, please contact us before sending it back. If the issue is confirmed, we will provide further instructions regarding the return.
We recommend using a trackable shipping service when returning an item. Aveline & Co. is not responsible for returns that are lost or damaged while being shipped back to us.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7–10 business days.
Approved refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Original shipping charges, where applicable, are non-refundable.
Exchanges
We accept exchanges for a different size or color of the same item, subject to availability.
If the requested size or color is unavailable, the item may instead be returned for a refund in accordance with this policy.
Damaged, Defective, or Incorrect Items
We carefully inspect orders before they are shipped. If your order arrives damaged, defective, or contains an incorrect item, please contact us at info@avelineandco.com within 7 days of delivery.
Please include your order number and clear photos of the item and packaging. We will review the issue and work with you to find an appropriate solution.
Order Cancellations
You may request to cancel your order within 2 hours of placing your order.
After this period, your order may have entered processing and cancellation may no longer be possible.
If your order has already been shipped, it cannot be cancelled. In this case, you may return the order in accordance with our Return & Refund Policy.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Aveline & Co.
Email: info@avelineandco.com
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM
Average response time: within 24 hours